Refund policy

Refunds and replacements

If your order arrives damaged, faulty, or different from what you ordered, email us at snugsheer.support@gmail.com within 30 days of delivery. Include your order number and a photo of the problem. We will send a free replacement or refund you in full, whichever you prefer. You do not need to send the item back.

Orders that do not arrive

If tracking shows your order has not been delivered 30 days after it shipped, email us and we will send it again or refund you in full.

Change of mind and sizing

Tights are worn against the skin, so for hygiene reasons we cannot accept returns or exchanges for change of mind or for choosing the wrong size. Please check the size guide on the product page before you order. If you are unsure which size to pick, email us and we will help.

Cancellations

You can cancel an order for a full refund if you email us before it ships. Orders usually ship within 1 to 3 business days. After an order has shipped it cannot be cancelled.

How refunds are paid

Refunds go back to your original payment method. After we approve a refund, your bank or card provider usually takes 5 to 10 business days to show it on your statement.

Contact

Email snugsheer.support@gmail.com. We reply within 2 business days.